Refund Policy

Effective Date: January 1, 2025

At CodeAcademyPro, we want you to be fully satisfied with your learning experience. This Refund Policy outlines the terms under which you may be eligible for a refund.

1. Refund Eligibility

Refunds may be requested for courses under the following conditions:

• Course Cancellation:
  If a course is canceled by CodeAcademyPro for any reason, you will receive a full refund for the course fees.

• Requesting a Refund for Unused Courses:
  If you have purchased a course but have not accessed or started the course, you may request a refund within 7 days of purchase. After this period, no refund will be provided.

• Technical Issues:
  If you experience persistent technical issues preventing you from accessing the course, and support is unable to resolve the issue within a reasonable time frame, you may be eligible for a refund.

2. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Customer Support:
   Reach out to our support team at info@codeacademypro.es with the following details:

   • Your name and email address.

   • The course title.

   • Reason for the refund request.

2. Refund Processing:
   Our support team will review your request and process it within 7 business days. If your request is approved, the refund will be issued to the original payment method.

3. Non-Refundable Items

Certain services or items are not eligible for refunds, including:

• Courses Accessed or Completed:
  Once you have accessed or completed a course, you are no longer eligible for a refund.

• Subscription Fees:
  If you have subscribed to a monthly or annual plan, refunds will not be provided for partial months.

4. Refund Processing Times

Refunds will be processed to the original payment method. Please note that it may take up to 7 business days for the refund to appear in your account, depending on your payment provider.

5. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. When we make significant changes, we will notify you via email or through the platform. Please review this policy periodically to stay informed about our refund process.

6. Contact Us

If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact us:

• Email: info@codeacademypro.es

• Phone: +34 123 456 789

• WhatsApp: +34 987 654 321

• Address: Amphitheatre Parkway, Mountain View, California, 94043